《酒店岗位英语实训》课件Changing RMB to Foreign Currency.pptVIP

Warming up: ?who : receptionist ?Working place : at the reception desk ?Way of exchange: face to face Service progress and practical expression： ?1. Greet the guest ?2. Introduce today’s exchange rate to the guest. For example: The exchange rate of A to B is XX:XX 100 EUROS comes to/is equivalent to/against 700 RMB 3.Ask the amount of money the guest wants to exchange and receive them. ?4. Ask the guest to show his/her passport or other identification. ?5.Fill the exchange memo and ask the guest to sign his/her name. ?6.Tell the guest how much for exchange. ?7.Give the amount of money to the guest and let him/her count them clearly. ?8.Give the receipt to the guest and thanks for his/her cooperation. Key points: Receptionist has to tell the exact exchange rate to the guest very clearly since the exchange rate changes every day. Ask for the guest’ identification and check it very carefully. Ask the guest to sign his/her name on the exchange memo and let him/her know the importance of the memo. Receptionist has to remember several international credit cards such as AE/AX, MC, VS.