《酒店岗位英语实训》课件Unit 17 Cleaning the Room.pptVIP

Click to edit Master title style Cleaning the room Warming up Who: Housekeeper, Housemaid Working place: Housekeeping department Service progress and practical expression: 1.Knock at the door gently three times “Housekeeping, May I come in? 2.Ask the guest whether to come into the room Sorry to disturb you ,sir. May I do your room now? When would you like me to clean your room? 3.Ask the guest whether to clean the room now 4.Clean the room Open the window Disposal the rubbish Make the bed Clean the bathroom Replenish the supplies Vacuum the floor Self check 5.Express your wishes I have finished cleaning the room. Anything else I can do for you? Have a nice day! Key points 1.No matter the guests are in the room or not, please knock at the door three times slightly, and then announce:” Housekeeping, may I come in?” before entering a guest room, 不论客人是否在房间内，在进客人房间前，请轻敲门三下，然后通报：客房服务员，我能进来吗？ 2.Entering the room, greet the guest in a warm voice,”Good morning, may I clean the room now?” 进入房间后，热情地问候客人：上午好，我现在可以打扫房间吗？ 3.If the guest doesn’t want the room to be cleaned now, ask what time is convenient and come back to the room for cleaning at the convenient time. 如果客人不想马上打扫房间，要询问何时方便，然后在客人认为房间的时间再回到房间打扫。 What we learn today How to ask if the guest would like to do the room? How to response if the guest ask to do the room? Words list Housemaid Room attendant 房务员 Room maid 女 Do/make up/tidy up the room Turn-down service 铺夜床 Towel Hanger 衣架 Thermos [ ‘θ?:m?s ]?热水瓶 Slippers Background Information  Status of the room OCC (Occupied） VAC (Vacant Room) C/O (Check Out) OOO (Out Of Order) BR (Blocked Room) 住客房 空房 走客房 待修房 保留房 Service procedure of cleaning the room Knock at the door gently three times Say: “Housekeeping.” Ask the guest whether to come into the room. “may I come in?” Greet the guest. Ask the guest whether to clean the room now. “may I clean/make up your room now?” Working procedure I. Room Attendant plan to