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Turning-down Service and Extending a Bed Service Hotel English Warming up Who: Housekeeper, Housemaid Working place: Housekeeping department Service progress and practical expression: Turn-down servie 1.Knock at the door gently three times. 2.Announce ” Housekeeping” 3.Greet the guest 4.Ask the guest if the wants turn-down service now 5.Turn down the bed 6.Drop the curtain together 7.Clean the bathroom and bring in the fresh towels 8.Have a look around to be sure everything is done 9.Express the wishes to the guests Extending Bed Service 1.Ask the guest to go to handle the formality of extending a bed ate the Front Office. 2.With the permission of the Front Office, put an extra bed for the guest. Key points Turn-down servie No matter the guests are in the room or not, please knock at the door three times slightly, and then announce:” Housekeeping, may I come in?” before entering a guest room, 不论客人是否在房间内，在进客人房间前，请轻敲门三下，然后通报客房服务员，我能进来吗？ Entering the room, greet the guest in a warm voice,”Good evening, sir/ madam, may I turn down your bed?” 进入房间后，热情地问候客人：晚上好，我现在可以为您做晚床吗？ If the guest doesn’t want the room to be turned down now, ask what time is convenient and come back to the room to do it at the convenient time. 如果客人不想马上做晚床，要询问何时方便，然后在客人认为房间的时间再回到房间做晚床。 Extending Bed Service The house attendants have no right to put extra beds for the guests directly. At that time, you should ask the guest to call the Front Desk for permission. Only with the permission, can you put an extra bed for the guest. Certainly you can introduce the rate of an extending bed to the guest. 客房服务员没有权利直接帮客人加床。在这种情况下，你应该让客人与前台联系。得到前台同意之后，客房服务员才可以为客人加床。同时，你需要向客人说明加床的费用。 Turn-down service is?regarded?as?a?rule?of?Star ?Hotel?Ranking?Standard?. It?is?usually?offered?between?5:00?pm?and?8:00? pm?.The?room?attendant?will?take away the bed cover, take a quilt corner by the telephone side, fold it into triangle（60 cm, into 45 degree） and place the pillow properly. Also,?the?curtain?would?be?dr
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