雅思写作：G类信件汇总.pdfVIP

公司统一PPT模板 雅思写作 市场部 Rita.Jia@ Louiexi QQ:2880600734 2015.4.7 Strategies for Letter 1. 书信的格式 • 称呼 • 正文语体风格 • 署名 2. 书信的种类 • Complaint投诉信 • Apology道歉信 • Request咨询求助信 • Friendship邀请信 • Application求职信 • Suggestion建议信 • Gratitude感谢信 Complaint C8-A You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do Complaint Dear Sir or Madam, I want to inform you of my dissatisfaction with a fridge sold by your company. I purchased this item on January 12 at the Novel Store in New Market. It is faulty and has the following problems: First, it fails to keep ice-cream frozen. Second, when opened, it cannot turn up the light instantly. I wonder whether it is a used refrigerator. I phoned the retail shop one week later, but the shop attendant refused to either fix or replace it, saying that it is the responsibility of the manufacturer. But regards customers, it is the responsibility of the shop to be in charge of dealing with any problems of the products instead of the factory. I have no choice but forward this issue to you, the manager of the company. Unless you replace this mal-functional freezer with a new one or refund the purchase price in full, I will be forced to take legal action. Your earliest response would be highly appreciated. Yours truly, Yolanda