讲义教程成果connections.pptxVIP

Avaya Customer Connections;;Overview;Avaya One Touch Video;;;Client-friendly features One-on-One Interaction from the Web Customer Context Contact Center Routing;;Recent navigation on your website In-process transactions Previous contacts Self-service attempts Leverage Avaya contact center Handle as a SIP voice and video call Send self-help photos, Flash content or videos;Avaya One Touch Video“Across the Counter” Customer Service via Video;Avaya One Touch VideoConnecting Consumers via a Thin Client to Enterprise Customer Service Use Case;Avaya One Touch Video Connecting Consumers vi