国家开放大学《商务英语4》形考任务2参考答案.docxVIP

2022年-2023年最新 2022年-2023年最新 国家开放大学《商务英语 4》形考任务（单元测试 2）参考答案 一、选择填空题（每题 10 分，共 5 题） 1、— Hello, is that Sail Moving Company? — ? Yes, this is Jack speaking. Thanks for calling. What can we do for you Yes, Im Jack. Thanks for calling. What can we do for you Yes, speaking. What can I do for you 2、— What is the distance between the new building and your office? — . It is near to the bus stop It is about 15 kilometers It is very close 3、Customers wont find store clerks sitting around . watching TV or playing cards to watch TV or play cards watching TV or to play cards 4、The American idea of customer service is each customer the center of attention. made to make make 5、Customers often remain to a business that has excellent service even if their prices are high. loyal loyally loyalty 6 、 What does the customers complaint say? — . He says he will write us a thank-you letter He says he hasnt gotten back the monitor for repairs He wants to know whether we could give him a discount 7、— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this? — . Well, I wonder whether the recent layoffs are affecting the quality of our customer service What do you think? But I have no idea Thats the clients own problem, I guess 8、 the situation may be, make sure that you dont leave your customer with an unanswered question. Whatever Whenever However 9、If things have , the person youre talking to will want to know the reasons. got up gone wrong turned down 10 、 Looking your customers in the eye shows that we are listening to them and hearing . why are they saying how are they saying what they are saying 11、— How do you calculate the fee if we ask you to move the office furniture? — . We can give you a 10% discount Sorry, we are not available these days The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move 12 、 If any of the articles are damaged during move, you ma