新视野二版视听说课件16.pptxVIP

I’ve got to talk to Mrs. Parker.;Susan: Parker Electronics. (1)_____________________ ________? Mr. Jones: This is William Jones of Sea-land Limited. I’m calling from Australia. (2)_______________ __________________________________? Susan: Please hold, Mr. Jones. I’ll see if Mrs. Parker is available to take your call… I’m sorry, (3)____ ____________________. Can anyone else assist you? Mr. Jones: No. I’ve got to talk to Mrs. Parker. It’s urgent. When will she be back? Susan: I’m afraid she is out for the whole day. (4)_____ _____________?;Mr. Jones: Tell her I must talk to her right away. Your last shipment was damaged. Susan: Oh, what a pity! Is there a particular time you want her to call you? Mr. Jones: (5)_______________________________ _______________________. Susan: Let me repeat that back: Mr. Jones of Sea-land, ; call as soon as possible regarding the damaged cargo. You can be reached all day tomorrow. Mr. Jones: The sooner the better. Those missing parts are holding up our production. Susan: I’ll give her the message, Mr. Jones. (6)________ _________________________. Mr. Jones: Thank you. Goodbye.;Suppose you are an assistant marketing manager. Think about what are good manners when answering a business phone call. Divide yourselves into pairs and exchange your view with your partner and reach an agreement on it.;Questions to think about: When there is a phone call, how many times do you let it ring before answering it? Why? When you pick up the receiver, what will you say first? Why? After you have found out who the caller is, do you get to business directly? Why? When you meet someone new on the telephone, what will say to him so that when he calls next time you have