工作流技术课件：Ch3 Management of Workflows.pdfVIP

Ch3 Management of Workflows 1. Resource Management Concepts 2. Resource Management in More Detail 3. Improving Workflows 3.1 Resource Management Concepts The resource The basic characteristic of a resource is that it is able to carry out particular tasks. Assumption: each resource may be working on no more than one activity at any given time. Resource classification In general, a resource is permitted to carry out a limited number of tasks. A task usually can be performed only by a limited number of resources. it is impracticable to indicate which resources are able to carry out each task. A resource class is a group of resources. A resource may belong to more than one class. 3.1 Resource Management Concepts 2 forms of Resource classification based upon functional properties— Role ensure that the resource carrying out the task is sufficiently qualified (and authorized) based upon position within the organization--organizational unit ensure that a task is carried out at the right place in the organization. 3.1 Resource Management Concepts Allocating activities to resources allocation principle: In most cases, the allocation specifies both a role and an organizational unit. separation of function: one member of staff is not allowed to perform two successive tasks on the same case. case manager: a number of successive tasks are carried out by, or under the authority of, a single employee. One of workflow engines core tasks is to allocate work items to resources. 3.2 Resource Management in More Detail the static aspects of resource management 3.2 Resource Management in More Det