酒店英语-的课件-unit-five-客户投诉.ppt

酒店英语;Unit 5 How to deal with complaints 如何处理投诉;New Words ;Background information;Important sentences;Useful Drills;Useful Drills;Useful Drills;Useful Drills;Useful Drills;tips;处理客户投诉的程序与方法;;Dialogue one ;Lesson 22 relocating guests ;New words ;Important sentences;;Live move and dead move;Dialogue two;Lesson 23;New words ;基本常识;西餐服务的种类;中西餐上菜的顺序;Serving Dishes 席间服务;Important sentences;Important sentences;Dialogue two;Lesson 24;表示乐意效劳;Useful drills;New words;Important sentences