DB37T 4497-2022 重点建设项目行政审批全程帮办服务规范.docx

ICS 03.080 CCS A 12 37 山 东 省 地 方 标 准 DB37/T 4497—2022 重点建设项目行政审批全程帮办服务规范 End-to-end assisting service specification for the administrative approval of key projects 2022-02-18发布 2022-03-18实施 DB 37/T 4497—2022 目 次 前言................................................................................. II 1 2 3 4 5 范围............................................................................... 1 规范性引用文件 ..................................................................... 1 术语和定义 ......................................................................... 1 基本原则 ........................................................................... 1 总体要求 ........................................................................... 1 5.1 通用要求 ....................................................................... 1 帮办服务队伍 ................................................................... 2 帮办员 ......................................................................... 2 服务支撑保障 ................................................................... 2 5.2 5.3 5.4 6 服务流程 ........................................................................... 2 6.1 对接需求 ....................................................................... 2 制定方案 ....................................................................... 3 指导申报 ....................................................................... 3 协调办理 ....................................................................... 3 告知结果 ....................................................................... 3 提示评价 ....................................................................... 3 资料归档 ....................................................................... 3 终止服务 ....................................................................... 3 6.2 6.3 6.4 6.5 6.6 6.7 6.8 7 评价与改进 ......................................................................... 4 7.1 服务评价 ....................................................................... 4 投诉和意见建议 ......................