清华社数字营销:战略、实施与实践(第7版)教学课件_pp07.pptxVIP

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清华社数字营销:战略、实施与实践(第7版)教学课件_pp07.pptx

DIGITAL MARKETINGSTRATEGY, IMPLEMENTATION AND PRACTICESeventh EditionPart 3Digital marketing: implementation and practiceChapter 7Delivering the digital customer experienceChapter 7 Delivering the digital customer experienceMain topics:Planning web sitesInitiating digital experience projectDefining site or app requirementsDesigning the user experienceManaging and testing the conceptOnline retail merchandisingSite promotion and traffic buildingThe impact of service quality on e-loyaltyDelivering the digital customer experiencePlanning web sites, app design and redesign projectsMain development

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