国际酒店服务英语-谢钰-Unit 2 Checking in.pptVIP

Unit 2 Checking in General Knowledge Conversation Text Exercises General Knowledge Procedure of checking in: 1. Greet guests. 2. Ask the guest whether he/she has a reservation. 3. Yes --- check the record in computer. No --- sell rooms. 4. Ask the guest to show his/her identification. 5. Ask the guest to fill in the registration form. 6. Ask about the way of payment. 7. Form the check-in record. 8. Give the room keycard to the guest. 9. Call the bellman. 10. Thank the guest. HOME NEXT BACK HOME BACK NEXT HOME BACK General Knowledge HOME BACK NEXT HOME BACK HOME NEXT BACK HOME Prep