售后情景模拟对话范文6篇.docxVIP

PAGE 1 - / NUMPAGES 1 售后情景模拟对话范文6篇 售后情景模拟对话范文汇总 第一篇 Customer: How about the repair fee?  顾客：修理费是如何收取呢?  David: Its for free, because your computers are still in the period of guarantee--two years.  大卫：我们的电脑保修期是两年，保修期内维修都是免费的。  Customer: Great! When can your technicians come to our factory?  顾客：那太好了!你们的技术人员什么时候能来我们工厂?  David: They are working in another factory to provide maintenance right now. Let me call them and see whether they have solved the problem. Please wait a moment.  大卫：眼下维修人员在另一家土厂开展维修，我打电话和他们联系一下，看他们是否已经排除了故障。请等一下。  David: Ive just contacted our technicians. They say they can go to your factory tomorrow afternoon. Can you tell me your factorys address, so they can find you easier?  大卫：我刚刚与我们的技术人员取得了联系，他们说明天下午可以去你们工厂。您能告诉我贵厂的地址吗?那样他们可以更加容易找到你们。  Customer: Thats wonderful. I appreciate your efficiency and cooperation.  顾客：太好了!感谢贵中心的高效与合作。  David: To provide the customers excellent after-sales service is our motto. Please wait for our maintenance staff in your factory tomorrow afternoon. They will be there on time.  大卫：向顾客提供优质的售后服务是我们的座右铭。您明天下午可以在工厂等我们的维修人员，他们会准时抵达的。  Customer:Thank you again!  顾客：再次感谢! 售后情景模拟对话范文汇总 第二篇 A: What about our claim?  B: Our shopping manager is looking into it.  A: When will we hear something from him?  B: Oh, in just two day or three, I think.  C: Here is the final settlement for your claim.  A: Thanks, we appreciate the so fast work.  C: We hope we wont have this kind of problem again.  A: That goes for us too.  A:我们的赔偿怎么样啦？  B:我们的货运经理正在调查这件事。  A:什么时候会有消息呢？  B:哦，我想就这两三天吧。  C:你的赔偿问题终于解决了。  A:谢谢你们这么快就办好了。  C:我们希望不会再有这样的事情发生了。  A:我们也是这么希望的。  A: Here is your bill. Please pay at the cashiers desk. Here are the invoice and guarantee. Please keep them careful-ly. If something does go wrong with the refrigerator, this guarantee will provide you with free service and parts.  B: Good. When w