神华宁夏煤业集团客户关系管理系统中短信平台的设计.pdfVIP

:根据神华宁夏煤业集团客 关系管理系统的要求, 设计了 一种具有B/ S 架构Web 访问与管理功 能的短信平台; 给出了以GSM 短信模块为核心的该短信平台的硬件结构, 以及由用 表示层业务逻辑层 数据处理层和网络接入层构成的该短信平台的软件体系, 介绍了该短信平台的应用功能及短信接口PDU 编码T 命令控制和数据库等关键技术的实现实际应用表明, 该短信平台在神华宁夏煤业集团客 关系 管理系统中运行良好, 短信的实时性和准确性均符合要求, 提升了客 关系管理系统的运营效率 : 煤矿; 客 关系管理; 短信平台; Web; GSM 短信模块 Design of Short Message Platform in Customer Relationship Management System of Shenhua Ningxia Coal Industry Group Abstract: short message platform with B/ S framework, functions of Web access and management : , [ 1] . [ M] . : , , 1999. [ 2] . [ J] . , , , 1998, 8( 2) :57. [ 3] , . [ J] . , 2004(4) : 183186. [ 4] . [ D] . :,2005. [ 5] ,. , [ J] . , 2005( 2) :8083. was designed according to requirements of customer relationship management system of Shenhua Ningxia Coal Industry Group, and hardware structure which took GSM short message module as core and software system composed by user expression layer, business logic layer, data processing layer and network accessing layer of the short message platform were given. pplication functions of the short message platform and implementation of key technologies of short message interface, PDU coding, T command control and database were introduced too. The actual application showed that the short message platform runs well in customer relationshi