绩效评估相关知识简介.pptVIP

* 企業績效評估之架構（平衡計分卡） 第二十八页，共三十四页。 * 企業績效評估之不同模式 平衡計分卡：分成顧客、財物、企業內部流程、學習與成長等四大構面來全面衡量企業之經營績效 六標準差：以顧客價值為導向來衡量企業各個流程之績效。基本上也隱含了財物面（如流程之成本分析與改善）和學習成長構面（如訓練員工成為黑帶高手以改善流程） 第二十九页，共三十四页。 * The Importance of Performance Evaluation Poor performance of a product can make it fail in the market place outright (20% performance/price difference is significant!) Poor performance of the architecture of a system can make it vulnerable to its viability. Poor performance of a service can cut into its profits and threaten in viability of the service provider (5% capacity difference is significant!) Poor performance