酒店常用英文术语-HR.docxVIP

酒店常用英文术语 - 人力资源部 PM = Performance Monitor 服务质量检测 DR3= Defect Reporting, Recording and Resolution Process 服务缺陷汇报、记录和解决 PDR = Performance Development Review 表现管理评估 TMS = Talent Management System 人才管理系统 SOS = Staff Opinion Survey 员工意见调查 KPI = Key Performance Indicator 关键绩效指标 QI = Quality Improvement 品质