凌双英《商务英语口语》教案-Unit 20.docVIP

PAGE 6 Teaching Plan for Spoken English for Business Communication (Periods 55～56) 授课教师：凌双英 授课日期 本课课题 (章、节) Module Six Follow-up Service Unit 20 Complaints and Claims 班 级 商英205 目的要求 1. Learn the key words and useful expressions. 2. Be able to imitate the examples of the follow-up service on complaints and claims. 3. Strengthen skills of the follow-up service on complaints and claims. 重点难点 1. The follow-up service on complaints and claims. 2. Oral practice. 教学内容与过程 Step 1: Revision Le