W酒店前厅新员工入职培训.docxVIP

W酒店前厅新员工入职培训 to FRONT OFFICE ORIENTATION欢迎参加前厅部 新员工入职培训  Sections of Front Office Guest Service (RCPT) Guest Relations (AM) Club Floor (ECF) Concierge Call Center, Business Center Transportation Reservation  ORIENTATION OBJECTIVES  入职培训目标了解前台的概念和主要任务 前台的班组文化“一点论” 前台最不可原谅的错误 了解酒店