二零二三年 优质公开课处理退换货.ppt

Get Refund课程名称：导游英语ITEM 8 SHOPPING Scene Three Get RefundShoppingTeaching objectivesTo be able to discuss the quality of the goods with tourists;To coordinate the tourists’ requirements for returning or changing goods;To learn the process of returning or changing goods;To master some expressions used for returning or changing goods.Teaching emphasis Some words and sentences related to the quality of the goodsIII Teaching difficult point How to solve the problems effectively when the tourists wants to returning or changing goods.IV Teaching Task Returning goods. Some key words and structures for the understanding of Scene Three1.quality [kw?l?t?] n. 质量，[统计] 品质；特性；才能adj. 高品质的；英俚棒极了2. change?[t?e?n(d)?]n. 变化；找回的零钱vt. 改变；交换vi. 改变；兑换3. return [r?t??n] 短语return commission?回佣 ; 回拥 ; 回扣 ; 佣钿sales return?销货退回 ; 销售退回 ; 退货 ; 销售退货单 Some useful sentences used for returning or changing goods How may I be of service? 能帮助您什么吗？Are refunds allowed? 可以退货吗？Did you have problems with our product or services? 您对我们的产品还是服务有问题？Would you be interested in an exchange as opposed to a refund? 您是否可以考虑调换呢？5. The premise of refund for this is that the goods must be in good condition.退货的前提是物品得完好无损。 6. We regret that these goods are excluded from the rejection.很遗憾，此商品不在退货之列。 Some key words and structures for the understanding of Scene Three4. Keep the bill 留发票5. Buy one get one free 买一赠一6. fake ?[fe?k] n. 假货；骗子；假动作adj. 伪造的vt. 捏造；假装…的样子vi. 假装；做假动作 Some useful sentences used for returning or changing goods 7. We only take goods back if you can produce the receipt.只有你出示收据，我们才能予以退货。 8. You may exchange the skirt but not return it for a refund.你可以调换这条裙子，但不能退货。 9. If it isn‘t suitable, can I bring it back?如果不合适的话，我能退货吗？ 10. Why do you want to exchange it?为什么要换货？ ConclusionImportant wordsSome useful sentencesRole-play at class Some videos related to this task Homework Homework 组员自行设定模拟退换货情境并演练，下节课前小组表演。