2020年全国职业院校技能大赛中职组客房中式铺床部分情景应答及答题要点语口试题库+翻译.pdf

2020全国职业院校技能大赛中职组酒店服务赛项 英语口试题库 二、 客房中式铺床部分情景应答及答题要点： 1. Q: When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant? 当客人想在你的酒店预订一个标准间，但你不知道无论您是否有房间，作为预订助理，您应该说些什么？ A: Sir, please wait a minute, I’ll check if we have a room available for you. 先生，请稍等，我查一下是否有空房间给您。 2. Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? 你来为一位客人整理房间，但他告诉 你他更喜欢待会，因为他正忙着做一些文书工作，你会怎么说？ A ：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir? 我会说：没关系。我晚点再来。先生，您什么时候方便？ 3. Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110 volts? 如果客人说她想用吹风机，但吹风机是110 伏的，你会怎么做？ A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts. 我会告诉客人中国的电压是220 伏。我会送她一个 220 伏的变压器或吹风机。 4. Q: What should you say whe you give the registratio form to the guest as a receptionist? 当你把登记表交给作为接待员的客人时，你应该说什么？ A: Sir, here is your registration form, please check your information,if everything is right, please sign your name here. 先生，这是您的登记表，请核对您的信息，如果一切正常，请在 1 这里签名。 5. Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do? 如果客人来找你说他不能用房间的钥匙开门，你会怎么做？ A: I will go and have a check with him, and help to have his key changed if necessary. 我去和他核对一下，必要时帮他换钥匙。 6. Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellows who is making a reservation over the phone. 试着把旅馆里不同类型和风格的房间介绍给贝洛斯先 生，他正在通过电话预订房间。 A: What kind of room would you like, Mr. Bello