MDSAP QMS P0011.005客户投诉反馈程序 2019-01-11.pdfVIP

下载本文档

1
0
约1.88万字
约 8页
2023-06-27 发布于浙江
举报
版权申诉

MDSAP QMS P0011.005客户投诉反馈程序 2019-01-11.pdf

1、原创力文档（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。。
2、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
3、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
4、该文档为VIP文档，如果想要下载，成为VIP会员后，下载免费。
5、成为VIP后，下载本文档将扣除1次下载权益。下载后，不支持退款、换文档。如有疑问请联系我们。
6、成为VIP后，您将拥有八大权益，权益包括：VIP文档下载权益、阅读免打扰、文档格式转换、高级专利检索、专属身份标志、高级客服、多端互通、版权登记。
7、VIP文档为合作方或网友上传，每下载1次，网站将根据用户上传文档的质量评分、类型等，对文档贡献者给予高额补贴、流量扶持。如果你也想贡献VIP文档。上传文档

Document No.: Page: 1 of 8 MDSAP QMS P0011.005 Responsible Office/Division Version Date: Effective Date: 2019-01-11 2019-01-15 Title: MDSAP QMS Complaint and / or Project Manager: Hiromi Kumada, PMDA Customer Feedback Procedure Table of Contents 1. Purpose/Policy 2. Scope 3. Definitions/Acronyms 4. Authorities/Responsibilities 5. Procedures 6. Forms 7. Reference Documents 8. Document History Approval Sign-Off Sheet 1. Purpose/Policy To describe the process for initiating, receiving, resolving and maintaining records of complaints and other customer feedback relating to the quality of the Medical Device Single Audit Program (MDSAP) work products, processes and services at the Regulatory Authority(s), an Auditing Organization(s), or at a Medical Device Manufacturer. Complaints can provide valuable feedback on the effectiveness of an organization and can be used to improve the Medical Device Single Audit Program with the customer in mind. 2. Scope This procedure applies to the MDSAP Team’s work products, processes, services, and the MDSAP Quality Management System. 3. Definitions/Acronyms Complaint: Expression of dissatisfaction made to an organization related to its product or service or the complaints-handling process itself, where a response or resolution is explicitly expected. (ISO 9000:2015) - Complaints are also objections, errors, or nonconformities involving work quality, or failures to provide service or other requests of the customer including timeliness. Correction: Action to eliminate a detected nonconformity. (ISO 9000:2015) Corrective Action: Action to eliminate the cause of