提升服务水平创造优良业绩课件.pptxVIP

?服务的基本概念?服务缺口模型 ? Need for service innovation服务创新的需要? Business case for service innovation服务创新的商业案例? Challenges of service innovation vs. product innovation服务创新与产品创新的挑战 And all consider themselves . . .所有这些企业who compete through providingservice excellence. 并通过卓越服务制胜 Service Can Mean . . .服务可能意味着– F