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ESTABLISHING A FINANCIAL SERVICES OMBUDSMAN IN MONGOLIA EXPERIENCES AND LESSONS FROM ARMENIA, AUSTRALIA, AND SINGAPORE Massimiliano Gangi, Jami Hubbard Solli, and Jennifer Romero-Torres NO. 64 June 2023 ADB EAST ASIA WORKING PAPER SERIES ASIAN DEVELOPMENT BANK ADB East Asia Working Paper Series Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons from Armenia, Australia, and Singapore Massimiliano Gangi, Jami Hubbard Solli, and Jennifer Romero-Torres No. 64 | June 2023 Massimiliano Gangi is a financial consumer protection expert. Jami Hubbard Solli is a financi