【商务英语课件】Unit-10--Complaints-and-Claims.pptxVIP

Unit 10 Complaints and Claims Teaching Objectives：? Understand how to make effective complaints and claims;? Handle complaints and claims; ? Write letters for complaints and adjustments. 10.1 Lead-in1. Work with your partner to discuss as many causes as you can for customer complaints and claims and put them in the following web.inferior qualityCommon Causes for Complaints Claims 2. When you purchase a product that is defective or doesn’t perform properly, how do you lodge a complaint that will get results? Discuss with your partner to work out as many tips as you can for effective complai