PDCA循环理论用于医院药事管理质量持续改进中的价值 .pdfVIP

PDCA循环理论用于医院药事管理质量持 续改进中的价值 【摘要】目的：探究 PDCA 循环理论用于医院药事管理质量持续改进中的价 值。方法：选取我院于 2020 年 10 月～2021 年 10 月收治的 98 例患者作为研究对 象，根据时间先后分为对照组与观察组，对照组采用常规药事管理方式，观察组 P 采用 DCA 管理法，比较两组药库药事管理质量、药学差错事件及服务的满意程 度。结果：观察组的药品保存、药品分类、库房环境及库管培训各项评分均高于 P 对照组，差异具有统计学意义（ ＜0.05）；观察组药学差错事件明显少于对照 P 组，差异具有统计学意义（ ＜0.05）；观察组的服务满意度显著高于对照组， P P 差异具有统计学意义（ ＜0.05）。结论： DCA 理论有利于提升药库药事管理质 量，对优化药品留滞率、与服务满意度有积极作用，值得推广应用。 【关键词】PDCA 循环理论; 医院; 药事管理; 分类 Value of PDCA cycle theory for the continuous improvement of pharmaceutical management quality in hospitals Chen Qingqing, Li Qian * The First Affiliated Hospital of Nanjing Medical University (Jiangsu Provincial Peoples Hospital) 210029 [Abstract] Objective: To explore the value of PDCA circulation theory for the continuous improvement of pharmaceutical management quality in hospitals. Methods: 98 patients admitted from October 2020 to October 2021 were selected as the research objects and pided into control group and observation group and PDCA management method to compare the quality of drug management, pharmaceutical error events and service satisfaction of the two groups. Results: The scores of drug preservation, drug classification, warehouse environment and warehouse management training were higher than the control group (P 0.05); the observation group was significantly different (P 0.05); the service satisfaction was significantly higher than the control group (P 0.05). Conclusion: PDCA theory is conducive to improving the quality of drug library and drug management, and has a positive effect on optimizing drug retention rate and service satisfaction, which is worth promotion and application. [Key words] PDCA circulation theory; hospital; pharmaceutical management; classification 现阶段，医院用药种类繁多，各大医院逐渐重视药事管理工作[1]。药事管理 工作的质量改进的强化，能有效减少药品不良事件发生，提高管理质量。药事管 理工作的