客房部前台培训资料新.docVIP

客房部前台培训资料新 前台简介 (一)简介: 酒店的前台设于正门大堂内，除了负责酒店内所有客房安排外， 同时亦成为客人与酒店服务联系的桥梁，因此前厅的前台柜台被安排 在酒店最显眼及客人视线的焦点，客人进入和迁出酒店，前厅部前台 都是必经之路，因此客人往往以前台的工作效率和服务水准，作为衡 量酒店服务水平的标准。 (二)前台的功能: 1. 客房推销: 推销房间是前台的主要任务之一，由于客房日租入帐是酒店的主要 收入，前台是肩负酒店客房推销重任的部门之一。 2. 办理预定、入住和退房: 前台关于销售客房的全部工作包括办理预定，分配房间、办理临时 入住登记手续、办理退房手续等。 3. 酒店电话总机: 酒店的电话总机往往设在前台，前台要负责接听外部的来电，提供 力所能及的服务，并根据来电客人的需要向各部门转电话。 4. 宾客咨询: 通过与其他部门的配合，满足宾客在住宿、饮食、旅游及享受上， 能达到理想的要求。 5. 邮件及消息传递: 宾客的信件、口信、电话、留言等都是经过前台接收及分发，因而 前台成为酒店的信息中心。 6. 保安措施: 良好的房间钥匙管理，可减少宾客发生意外的可能性及增强酒店的 安全感，使安全问题能够妥善处理，使来往宾客高枕无忧。 7. 酒店其他服务的推销: planning, and government financing, and whole village relocation, and first built Hou split of principles, insisted big community planning, and large district transformation, break administrative divisions boundaries, optimization town spatial structure, speed up new Community construction, formed new community live building, and intensive with ground project, and enterprise tax insurance running, and Expand employment and improve peoples livelihood shed changed economic chain. The second, on poverty relief and development work in this battle the mission objectives for poverty alleviation in the file are already quite clear, was the previous two years (2016-2017) concentrated hard, three years after (2018-2020), consolidation and improvement, by the end of 2017, the County ... ... A poor village and ... ... Library district all pick hat and five-ten, ... ... All the rural poor out of poverty, stability to achieve two worry about three. To accomplish these tasks, win the battle for poverty alleviation, the key is to find out the way, selecting the right breakthrough, effectiveness in order to work on. (A) to accurately identify objects for poverty alleviation. XI General Secretary noted that the critical time of poverty lies in precision. How to do accurate? first task is to do basic work solid. Total demand is down to village, household, persons, County, town, and village books, card 向宾客介绍酒店所能提供的其他服务，如商场、餐厅、酒吧、电讯 及婴