关于商业流程外包的presentation[1].pptxVIP

关于商业流程外包的presentation[1] Source: Gartner; Dataquest; Aberdeen group; McKinsey analysisSupply-side enablersTelecom costs down by 90% in the last 3 years; world-class reliabilityOver 2.5 million low-cost talented workers in countries such as India and PhilippinesEmergence of a credible vendor community0.00.20.40.60.81.01.21.41.61.82.0199219931994199519961997199819992000200120022003EBPO total revenues- India example*$ billionCONTEXT: BUSINESS PROCESS OFFSHORING HAS EXPLODED IN THE LAST FEW YEARS…Encouraging track record of early movers Demanding U.S market environmentSuccessful track record of