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Teacher’s Book for Unit 6
Unit 6 Receive a business client
Starting up
About the unit
In business dealings, we often need to pick up clients at the airport or station. In order to make
clients feel at home, we need to know the etiquette of client reception, and we also need to be well-
prepared before meeting clients. This unit presents some ways we can get to know the target clients
and offers strategies to help develop a good rapport with them. After completing this unit, Ss will
be able to establish good relationships with clients through the appropriate use of small talk.
Teaching objectives
When teaching this unit, the T should enable Ss to
collect specific information about important business clients in different ways (Set the task
Prepare for the task);
show good etiquette when receiving business clients (Develop the strategies);
make small talk when receiving business clients (Fulfil the task To extend).
Teaching suggestions
The T can present this unit in different ways. A product-oriented approach is suggested. With this
approach, the T can guide Ss through the output task by showing them how to collect relevant
information and how to use proper communication skills.
Motivating
Ask Ss to think about how to best receive a client at the airport.
Enabling
Scenario
Introduce “Scenario” and help Ss to get background information about the task, e.g. people’s
identities, information about the company, etc.
Ask Ss to discuss in pairs the procedure and etiquette required when receiving Mr Brian.
Explain the language tip.
Set the task
Ask Ss to listen to the conversation and ask them what the task is for Lin Shu.
Listen again and ask Ss to finish the tasks in “Understand the text”.
Explain the vocabulary.
Check Ss’ answers to the tasks in “Language
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