酒店管理手册.docxVIP

管

理

手

册

行政部

目录

第一章酒店组织架构与岗位设置································1

一、酒店组织架构··················································1

二、酒店岗位设置··················································1

三、行政部构架图··················································4

第二章行政部岗位职责与职能分解······························5

一、岗位职责·······················································5

二、职能分解·······················································7

第三章行政部开发与薪酬管理···································9

一、酒店人才管理措施············································9

二、员工培训体系················································12

三、员工职业生涯规划···········································14

四、员工鼓励与晋升机制········································16

五、企业文化建设················································18

六、精英团队建设················································20

第四章工作程序及流程图·······································23

一、聘任员工流程图·············································23

二、员工入职培训及报到流程图································24

三、新员工试用及评估流程图···································25

四、员工试用期转正流程图······································26

五、员工调职流程图··············································27

六、员工工伤处理流程图········································28

七、员工违纪处理流程图········································29

八、员工离职流程图·············································30

第五章管理制度规范············································31

一、用工制度·····················································31

二、工资制度·····················································38

三、员工餐厅管理制度··········································45

四、员工餐厅用餐制度··········································46

五、员工宿舍管理制度···········································46

六、外聘人员薪金福利制度·····································48

七、员工确保金收取制度·······································50

八、员工培训管理制度···········································51

第一章酒店组织架构与岗位设置

一、酒店组织架构

董事会

董事会

总经理办公室

总经理办公室

行政部工程部财务部娱乐部销售部餐饮部客房部

行政部

工程部

财务部

娱乐部

销售部

餐饮部

客房部

二、酒店岗位设置

部门

岗位编号

岗位名称

职位人数（人）

总经理办公室

总经理

1

副总经理

2

总经理助理

1

行政总监