家乐福课长培训手册.ppt

TrainingObjectives

培训目标TolearnmoreaboutCarrefour’smissionandSalesManagerresponsibilities.

更多地了解家乐福的使命和课长的职责ToLearnhowtobettercommunicatewiththeteam

学习如何更好地与我的团队沟通.Tolearnhowtobetterdevelopmyteam

学习如何更好地发展团队Tolearnhowtoplanmyworkandmanagemytime

学习如何计划我的工作和管理我的时间

UnderstandingCarrefour’sMissionandSalesManagers’ResponsibilitiesUnderstandingCarrefour’sMissionandSalesManagers’Responsibilities

理解家乐福的使命和课长的职责MissionofCarrefour

家乐福的使命CustomerSatisfaction

顾客满意AllOurEffortsMustBeDirectedTowards

CustomersSatisfaction.MainResponsibilitiesofaSalesManager

课长的主要职责Assets资产

Storecleanandfull.

保持卖场整洁，商品充足Goodimplantationrespectingthepricerange.根据不同价格档位，良好展示商品，Checkthecleanlinessoftheuniformofthestaff.检查员工是否着装整洁Storagewellarranged.

保持库存井井有条Listentocustomersandreactpositively.

倾听顾客意见，作出积极反应Haveasalesspirit.

展现生意人的精神Displaywithvolume.

保持充足的商品展示Respectandmakerespectingthesafetyrulesoffirefightingandhygieneregulations.

遵守火灾和卫生等安全规章制度Followcompetitor‘spricelevel.

关注竞争对手的价格水准Proposeequipmentinvestment.

提议购置新设备FullrespectoftheregulationandlawofChina&Carrefour'sstoreprocedures.

完全遵守中国的法规和家乐福店的制度Haveastorespirit.

展现家乐福店的精神

Human人员

Helpthestafftohaveacommercialandprofessionalattitudeinanycase.

使员工在任何情况下要表现出商业人士的职业态度Communicatestore’sinformation.

传达有关家乐福店的信息Giveclearresponsibilitiestothestaff.

明确员工的工作职责Checkweeklythepunchcard.

每周检查工时卡Trainyourstaffwithatrainingplan

根据培训计划培训员工Reactonthequalityoftheworkofthestaff.根据员工的工作质量作出反应Planandproposepromotion.

计划并推荐提升人员MainResponsibilitiesofaSalesManager

课长的主要职责

Merchandise商品

Followassortment(Noshortage).

保证品种(没有缺货)Facinganddisplayreflectingthesalesquantities.

排面和展示要反映销售量Checkstockcards.

检查库存卡Stocklevelrespectingtheforecast.

库存量反映预见的销售量Planpromotionalandseasonaleventsonemonthbefore.

提前一个月准备促销和季节性活动Goodcommunicationwith