旅游英语课件Chapter 7_ Hotel Check-out.pptx

旅游英语课件Chapter7:HotelCheck-outby文库LJ佬2024-06-25

CONTENTSCheck-outProceduresattheHotelExpressCheck-outServiceLateCheck-outOptionsBillingDiscrepanciesGuestFeedbackImportanceLoyaltyProgramsBenefits

01Check-outProceduresattheHotel

Check-outProceduresattheHotelIntroduction:

Overviewofthehotelcheck-outprocess.

Check-outChecklist

IntroductionHotelBillSettlement:

Explainsthepaymentmethodsandproceduresduringcheck-out.

RoomInspection:

Detailstheprocessofinspectingtheroombeforecheck-out.

KeyReturn:

Guidelinesonreturningroomkeysandaccesscards.

FeedbackForm:

Howandwheretoprovidefeedbackonthehotelstay.

LuggageStorage:

Optionsforstoringluggageaftercheck-out.

Check-outChecklistCheck-outChecklistItemDescriptionSettlementofbillsEnsureallexpensesarecleared.RoominspectionCheckforanydamagesormissingitems.ReturnkeycardHandintheroomkeybeforeleaving.

02ExpressCheck-outService

ExpressCheck-outServiceOverview:

Introductiontotheconvenienceofexpresscheck-out.

Procedure:

Step-by-stepguidanceonusingtheexpresscheck-outservice.Advantages:

Benefitsofoptingforexpresscheck-out.Limitations:

Anyrestrictionsorlimitationsoftheservice.

03LateCheck-outOptions

LateCheck-outOptionsExplanation:

Understandinglatecheck-outanditsavailability.

ExplanationRequestProcess:

Howtorequestalatecheck-out.

Fees:

Detailsonanyadditionalchargesforlatecheck-out.

Exceptions:

Circumstanceswherelatecheck-outmaynotbegranted.

04BillingDiscrepancies

Identification:

Recognizingandaddressingbillingdiscrepancies.

IdentificationCommonIssues:

Examplesofbillingerrorsandhowtorectifythem.Resolution:

Stepstoresolvediscrepancieswiththehotelstaff.

05GuestFeedbackImportance

GuestFeedbackImportanceSignificance:

Thevalueofguestfeedbackforthehotelmanagement.

SignificanceSignificanceSurveyForms:

Differentfeedbackformsprovidedbyhotels.Online