单元逾期付款重点标记电话以催促听力任务通话1unit 1924课文.pdfVIP

Unit19

LatePayment

Focus:MarkingPhonecallstochaselatepayments

ListeningTask

Call1

Smythe:ThisisPaulSmythecallingfromBirmingham.

Martinez:Goodmorning,Mr.Smythe.Howareyou?

Smythe:Fine,thanksandyou?

Martinez:Yes,I’mfine,too.

Smythe:Mr.Martinez,I’mringingaboutourlastinvoice.

Martinez:Yes,Irememberwegotitbeforethesummer.

Smythe:Exactly,Mr.Martinez.Theinvoicewasraisedmorethanthreemonthsago.

Martinez:I’msorry,Idon’tquitefollowyou.

Smythe:Wesentyoutheinvoiceon13thJuly.

Martinez:On30thofJuly.

Smythe:Notthe30th.The13th.Andwestillhaven’treceivedpayment.

Martinez:OK,Mr.Smythe.I’llcheckandgetbacktoyou.

Smythe:Whencanyoucontactme?

Martinez:Thisafternoon.

Smythe:That’sfine.Ilookforwardtohearingfromyou.

Martinez:Bye.

Smythe:Bye.

Call2

Martinez:Well,Mr.Smythe,I’velookedintoyourinvoiceandfoundoutwhyithasn’tbeenpaid.

Smythe:Andwhyisthat?

Martinez:Weaskedourbanktotransferthemoneybuttheycouldn’t.Theysaidthatyourbank

detailsarewrong.

Smythe:Whatdoyoumean‘ourbankdetailsarewrong’?Theyareprintedonourinvoice.Andyou

receivedthesameinvoiceasallourothercustomers.

Martinez:I’msorry,whatdidyousay?

Smythe:Isaidourbankdetailsareprintedontheinvoice.

Martinez:Well,Ihavetheinvoicehere.Canwejustcheck?TheaccountnumberisIs

thatright?

Smythe:Yes,that’sright.

Martinez:AttheBankofScotlandat46PortlandStreetin…

Smythe:Hangonaminute,didyousay‘BankofScotland’?

Martinez:Yes.

Smythe:It’stheRoyalBankofScotland-nottheBankofScotland.

Martinez:Youmeantherearetwo?

Smythe:Exactly.

Martinez:OK,Mr.Smythe.I’llaskourbanktotransfertheamounttotheRoyalBankofScotland.

Smythe:Assoonaspossible