酒店服务质量外文文献翻译.pdfVIP

酒店服务质量外文文献翻译

XXXtothecountryseconomy。withKsh100nofGDP

generatedin2011.TheRepublicofKenya(2012)XXXtothe

growthoftheXXX。XXXquality。Thegrowthofthetourism

industryisexpected。XXX.

XXXDOMESTICGUESTS

HotelservicequalityisXXXservicequality。Thestudy

focusesontheTangazaandSarovahotels。whichareamongthe

mostpopularXXX。XXXhotels。andthedatacollectedwere

analyzedusingdescriptivestatistics.

FINDINGS

TheXXXservicequalityofbothTangazaandSarovahotels

asgood。butthereweresomeareaswhereimprovementwas

needed。Theseareasincludedtheavailabilityofparking。the

qualityoffood。andthespeedofservice。Thestudyalsofound

thattheXXX.

IMPLICATIONS

XXX。XXXtoaddresscustomerconcerns。Bydoingso。

hotelsXXXoftheirservicequalityandaresatisfiedwiththeirstay.

XXXluxuryhotels。manyofwhichareownedorXXX。

SerenaHotels。andtheXXX。XXXofferingsofworld-class

hotels。XXX.

Domestictourism。XXXcountries。hasXXX。caseXXX

tourismcanhaveagreaterimpact。especiallyontheinformal

sector。thannaltourism(Gerosa。2003)。InKenya。tourism

agencieshaverecognizedtheimportanceofdomestictourismand

haveallocatedKsh50n(approximatelyUS$690,000)towards

marketingandpromotingitinthecountry(KenyaNewsAgency。

2004).

AssessingtheXXX1.XXXduringthe2007/2008d。which

sawarisefrom26.95%to42.35%。ThisXXXcustomersegment

thatrequiresn。However。therewereXXXto34%in

2009.whichsuggestsagapthatneedscriticaln。particularlyinn

toservicequality。Thisstudyaimstoaddressthisgap.

Note:TheoriginaltexthadseveralXXX.)

isacriticalfactorintheXXX。physicalfacilities。XXX。

littleresearchhasbeendoneonthenofservicequalityamong

XXX.

Itisimportanttonotethatdomesticguestsmayhavedifferent

XXX。convenie