making breakthrough quality performance-wave phase 1 progress review质量绩效取得突破浪潮一阶段进展回顾.pptx

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making breakthrough quality performance-wave phase 1 progress review质量绩效取得突破浪潮一阶段进展回顾.pptx

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CLEUSN041_07-20-00s1CONFIDENTIALThisreportissolelyfortheuseofclientpersonnel.Nopartofitmaybecirculated,quoted,orreproducedfordistributionoutsidetheclientorganizationwithoutpriorwrittenapprovalfromMcKinseyCompany.ThismaterialwasusedbyMcKinseyCompanyduringanoralpresentation;itisnotacompleterecordofthediscussion.QualityWavePhase1ProgressReviewJuly27,2000MakingaBreakthroughinQualityPerformanceJLSPECIALTYSTEEL

CLEUSN041_07-20-00s11QuestiontoanswerWhatareweworkingtowards?WheredoesJLstandtoday?Whataretherootcausesofthequalityissue?Wheredowegonexttoaddresstherootcauses?AGENDA-JULY27DesiredendproductfortodayConfirmationofgoalsandprocessGroupunderstandingofcurrentstateofqualityReactionofgroupanddiscussionofrootcausesidentifiedConfirmationofnextstepsandfuturedirectionTime3:00-3:203:20-3:403:40-4:304:30-5:00

CLEUSN041_07-20-00s12SPECIFICDESIREDENDPRODUCTSThequalitysystemwavehasbeendrivingtospecificendproductsaroundstreamliningcustomerordertranslation,definingqualityperformancemanagement,anddevelopingproblemsolvingcapabilityAnanalysisandmendationstostreamlinethetranslationofcustomerrequirementsintoproductionordersAperformancemeasurementsystem,includingkeyestablishedindicatorsandmeaningfulprocessesdeployedagainstthemAdefinedproblemsolvingsystemthatcontainstheproperskills,resources,andmethodstosolvequalityissuesproactivelyQualityWaveEndProducts

CLEUSN041_07-20-00s13FLOWOFQUALITYSYSTEMWAVEDefineandimplementfullqualitysystemCreateandimproveproblemsolvingmechanismsSettargetsandimplementsystemtomakeabnormalitieshighlyapparentUnderstandthecurrentqualitysystemandcustomerneeds1-1/2monthsDefinekeymeasurementpointsPilotimprovedinformationflowsandinteractionsforcustomerordersandqualityfeedbackEstablishinitialprocesscontrolstomonitorand