黄金沟通法则阅读笔记.docxVIP

《黄金沟通法则》阅读笔记

目录

一、内容综述................................................3

1.阅读背景与目的........................................3

2.沟通的重要性..........................................4

二、黄金沟通法则概述........................................5

1.黄金沟通法则的定义....................................6

2.黄金沟通法则的核心要义................................7

三、倾听....................................................8

1.倾听的重要性..........................................9

2.倾听的技巧...........................................10

a.保持耐心...........................................11

b.尊重对方............................