飞行检查表-日常管理.pdf

飞行检查表-日常管理

注：所有指标合格填1，不合格填0

1.ASC简称[填空题]

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2.ASC代码[填空题]

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3.FMC[填空题]

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4.A1-01站长/服务经理是否符合要求[填空题]

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5.A1-02技术经理/车间主管符合要求[填空题]

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6.A1-03索赔员符合要求[填空题]

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7.A1-04配件经理符合要求[填空题]

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8.A2-01服务顾问符合要求[填空题]

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9.A2-02维修技师符合要求（机电）[填空题]

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10.B2-01客户档案管理[填空题]

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11.B2-02客户回访管理[填空题]

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12.B2-03客户投诉管理[填空题]

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13.C1-01售后人员统一着装并配戴胸牌[填空题]

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14.C1-02售后服务车管理[填空题]

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15.C1-03服务口碑传播（每月2次）[填空题]

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16.C1-04运营整改（CSI现场考评)[填空题]

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17.C1-05营销活动[填空题]

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18.C2-01设备/专用工具管理[填空题]

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19.C2-02市场活动[填空题]

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20.C2-03熟悉日常业务对接[填空题]

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21.C3-01ASC系统库存与实物库存情况[填空题]

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22.C3-02明确并跟踪分析备件关键绩效指标[填空题]

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23.C3-03熟悉日常业务对接[填空题]

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24.C4-01服务中心内训管理[填空题]

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25.D1-01塔牌[填空题]

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26.D1-02入口外侧指示牌[填空题]

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27.D2-01明示营业时间、24小时服务电话、投诉电话[填空题]

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28.D2-02明示配件、工时价格表（客户休息区或者接待大厅）[填空题]

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29.D2-03张贴售后营销活动宣传海报（销售展厅、接待大厅和客户休息室）[填空

题]

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30.D2-04售后接待大厅整洁、有序[填空题]

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31.D2-05接待区标准形象符合标准[填空题]

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