汽车商务英语：Lesson 1-2 Customer Reception.pptx

好好学习Lesson1CustomerReceptionⅠMakeyourchoice:PartOne:Warming-up1.Asacustomer,whenyouwalkintoa4Sstore,youhope:()Thesalesmanwillgreetyou.()Youwillbeservedpolitely.()Thesalesmanwon’tdisturbyourvisit.()Thesalesmanwillhavedetailedinstructionsofthecaryouareinterestedin.Whatelse?

好好学习2.Asasalesman,doyouknowwhatyoushoulddowhenyoureceiveacustomer?()Welcomehim.()Greethimandhisfriends()Handacupofteaorcoffee.()Observewhatheorshecaresabout.()Judgehimfromhisappearance.Whatelse?PartOne:Warming-upLesson1

好好学习3.Asasalesman,doyouknowwhatyoushouldn’tdowhenyoureceiveacustomer?()Smoke.()Walkaroundwithacupofcoffee.()Standagainstacar.()Stareathimupanddown.Whatelse?PartOne:Warming-upLesson1

好好学习1.Bepolite.2.Greetyourcustomers.3.Keepasmilingface.4.Speakclearly.Asasalesman,youshould:PartOne:Warming-upLesson1

好好学习PartTwo:NewWordsandUsefulExpressionsShowroomreceiverealisticprobablypreferremotecontrolsuitbetdefinitelyserven.展厅v.接待adj.现实的adv.可能地v.更喜欢adj.遥远的v.控制n.能力v.适合v.打赌adv.肯定地，明确地v.服务，招待Ⅰ.NewwordsLesson1

好好学习PartTwo:NewWordsandUsefulExpressionsⅡ.Usefulexpressions1．欢迎光临本店。2．能为您效劳吗？3．请进！4．来杯咖啡吗？5．这里有红色的车卖吗？6．能认识一下吗？7.您是第一次到我们展厅吧！8．如有什么需要，请叫我。9．我来带你四处看看好吗？10．我只是看看而已。1.Welcometoourmotorshop.2.WhatcanIdoforyou?3.Pleasecomein.4.Wouldyoulikeacupoftea?5.Doyouselltheredcars?6.MayIknowyourname?7.Isthisyourfirsttimetovisitourshowroom?8.Besuretocallmeifyouneedhelp.9.CanIshowyouaround?10.I’mjustlookingaround.Lesson1

好好学习PartThree:SituationsSituationAIalsoenjoyfishingMr.Graycomestoa4Sstore.Mr.Lu,asalesman,receiveshim.L:Goodmorning.Welcometoour4Sstore.G:Morning.L:IamLuZhi,thesalesmanofthestore.MayIknowyourname?G:I’mGeofforyGray.L: