基于平衡计分卡的绩效考核设计方案.docxVIP

基于平衡计分卡的绩效考核设计方案

目录

一、内容概述................................................3

1.1背景与意义...........................................4

1.2研究目的与方法.......................................5

1.3文献综述.............................................6

二、平衡计分卡概述..........................................7

2.1平衡计分卡的定义.....................................8

2.2平衡计分卡的发展历程.................................9

2.3平衡计分卡的核心内容................................10

三、绩效考核现状分析.......................................12

3.1绩效考核存在的问题..................................13

3.2绩效考核问题的成因分析..............................14

3.3绩效考核问题的影响..................................14

四、基于平衡计分卡的绩效考核设计方案.......................15

4.1设计原则............................................16

4.1.1战略导向原则....................................17

4.1.2全面评价原则....................................18

4.1.3可持续发展原则..................................19

4.1.4客观公正原则....................................20

4.2设计步骤............................................21

4.2.1明确企业战略目标................................22

4.2.2制定绩效指标体系................................24

4.2.3设计绩效考核标准................................26

4.2.4编制绩效考核计划................................27

4.2.5绩效反馈与改进..................................28

4.3绩效考核指标体系构建................................30

4.3.1客户满意度指标..................................31

4.3.2内部流程指标....................................33

4.3.3学习与成长指标..................................34

4.3.4财务指标........................................35

4.4绩效考核标准设计....................................36

4.4.1指标权重分配....................................38

4.4.2指标评分标准....................................39

4.4.3绩效考核周期与时机选择..........................40

4.5绩效考核结果运用....................................41

4.5.1绩效奖金分配....................................43

4.5.2员工晋升与培训..................................44

4.5.3企业战略调整与改进..............................45

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