汽车行业新人基础知识培训.docxVIP

汽车行业新人基础知识培训

目录

一、汽车行业概述............................................3

1.1汽车行业的定义与分类.................................4

1.2汽车行业的发展历程...................................5

1.3汽车行业的产业链结构.................................6

二、汽车基础知识............................................7

2.1汽车的基本构造.......................................8

2.2汽车的性能指标.......................................9

2.2.1动力性..........................................10

2.2.2经济性..........................................12

2.2.3安全性..........................................13

三、汽车销售与服务.........................................14

3.1汽车销售渠道........................................15

3.2汽车售前服务........................................17

3.2.1购车咨询........................................18

3.2.2汽车评估........................................19

3.3汽车售后服务........................................21

3.3.1维修保养........................................22

3.3.2故障诊断........................................23

3.3.3售后关怀........................................24

四、汽车维修与保养.........................................26

4.1汽车维修基础........................................27

4.1.1汽车维修流程....................................28

4.1.2汽车维修规范....................................29

4.2汽车保养知识........................................31

4.2.1定期保养项目....................................33

4.2.2季节性保养项目..................................34

五、汽车保险与理赔.........................................35

5.1汽车保险种类........................................37

5.1.1交强险..........................................37

5.1.2商业险..........................................39

5.2汽车保险理赔流程....................................40

5.2.1报案受理........................................41

5.2.2现场勘查........................................42

5.2.3责任认定........................................43

5.2.4赔付处理........................................45

六、汽车新技术与趋势.......................................4