04运维管理-联想IT运维ITOM.pptxVIP

TheLenovoWayofOperationalExcellence

A$34Bglobal

personaltechnologycompany

with46,000peopleand

customersin160+countries.

MobileDevicesPCEnterprise(Server,Storage)CloudandEcosystems

LENOVOWAYOFITServiceManagement200520072009201120132015学习国际化经验外包IT服务实施ITILV2建立网络监控中心建立核心企业应用系统应用服务外包引入BMCRemedy系统管理IT服务和运营自建应用支持和运营管理团队ITIL流程标准化，建立流程管理文化统一IT内部运维管理工具实施卓越运营管理关注IT价值实施ITILV3企业级应用系统业务流程监控自动化IT财务透明成为业务伙伴提升客户服务感受互联网思维和管理创新收购IBM开启国际化双品牌战略，建立联想内部企业信息化管理能力双拳战略保卫+进攻，加速退出IBM合同，优化运维成本PC+战略，关注IT价值/成本效率联想提供完整的客户体验,关注IT治理和创新

ASTRONGandGLOBALITorganizationFinanceControllerHRPartnerITCommunicationsInfra./BasisBack-EndSolutionsFront-EndSolutionsVendorMgmt./MACIOBTPMODev.MonitoringApp.OperationsCommandCenterEnterpriseArch.SecurityServicesBTITSolutionsITFoundationServicesDev

ITMustAdapttoNewChangesFromToITsupporterIT支持者BizBuddy业务伙伴TraditionalThinking传统IT思维模式InternetThinking互联网思维模式Management管理Governance治理CrisisSenseSupportbusinessEnablingbusinessAgeofmanufacturing/InformationAgeofcustomerProcessFocusValueFocusITBIZAgileSoftInnovationCustomerexp.Open

WhatisITGovernance*Source:ISACA(InformationSystemsAuditandControlAssociation)isaninternationalprofessionalassociationfocusedonITGovernance,whichpublishedCOBITandservesmorethan110,000constituents(membersandprofessionalsholdingISACAcertifications)inmorethan180countries.AccordingtodefinitionfromISACA,thereiscleardistinctionbetweenITgovernanceandITmanagement.Dorightthings(Ensuretherightdirection)ObjectiveKeyAreaStandardDothingsrightly(Ensuretherightmethod)StrategyAlignmentRiskManagementValueDeliveryResourceManagementPerformanceMeasurementProcessKPIGuidelineToolsCOBITTOGAFITILITGovernanceITManagement

ITBalanceScorecardforLenovoITSMCorporateContributionStrategicContributionSynergyAchievementComplianceManagementofITInvestmentsBusinessValueofITProjectsProcessExcellenc