酒店英语学习情境一：前厅服务英语1-1 Room Reservations.pptVIP

学习情境一：前厅效劳英语

学习任务:预订房间Name:KellyJob:ReservationistResponsibility:Tosellhotelroomsandhelpguestsbookroomstheywant.

ContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6Activity

LearningObjectives学习目标Afterfinishingthistask,youshouldbeableto:☆Askguests’informationaboutbookingrooms☆Offerhelptoguests

WorkingProcedures工作程序Greettheguest向客人问好Asktheguestthereservationinformation询问客人预订信息Searchfortheroomavailable/neededinthecomputer在电脑上查找所需要的空房Getthedetailinformationfromtheguest从客人那里获取详细的信息Confirmthereservation确认预订Expressyourwishes表示祝愿客人Formthereservationrecord形成预订记录

WorkingKnowledge工作知识(1)Whenmakingreservations,youshouldasktheguestthefollowinginformation:1.Thedateofarrivalanddeparture〔客人到达和离开酒店的时间〕2.Thenumberofthepeople〔住店的人数〕3.Theroomtypeandthenumberofrooms〔客人所要的房型和房间数〕4.Specialrequests〔特别的要求〕

Youshouldalsoconfirmthefollowingsfromtheguest:1.Thenameoftheguestornameofthegroup〔客人的姓名或团队名称〕2.Theguest’stelephonenumber〔客人的号码〕3.Thecontactnameandhistelephonenumber〔如果是代订还要留下代订人的姓名及号码〕WorkingKnowledge工作知识(2)

Payattentiontousepolitelanguage.

IntheformbelowareroomtypesandtheircorrespondingChinesenames.

HotelTask酒店任务SupposeyouareKelly,nowyou’regoingtobookroomsfortheguest.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner.角色A:你是GeorgeBrown,准备和妻子到广州旅游，你打给酒店预订一间双人间，时间为3月6日至9日,你告诉预订员你们将在早上9点到达.角色B:你是预订员kelly，你接受预订效劳.

WordstoknowReservevt.预订reservationn.预订confirmvt.确认availableadj.可提供的spellvt.拼写prefervt.更喜欢roomrate房价arrivaldate到达日期departuredate离开日期lookforwardto期待

Usefulexpressions1.