跨国互联网公司统一的IT管理方案.docxVIP

跨国互联网公司统一的IT管理方案

目录

一、内容概括................................................3

1.1背景与意义...........................................4

1.2目标与范围...........................................4

1.3定义与术语...........................................6

二、IT战略规划..............................................7

2.1战略制定.............................................8

2.2战略实施.............................................9

2.3战略评估与调整......................................10

三、组织架构与职责.........................................12

3.1组织架构设计........................................13

3.2部门职能划分........................................14

3.3跨部门协作机制......................................15

四、IT基础设施管理.........................................17

4.1网络架构............................................18

4.2服务器管理..........................................19

4.3存储与备份..........................................21

4.4网络安全............................................22

五、软件开发与测试.........................................23

5.1开发流程............................................24

5.2质量保证............................................25

5.3部署与发布..........................................26

5.4维护与升级..........................................28

六、数据管理与分析.........................................29

6.1数据治理............................................30

6.2数据仓库............................................32

6.3数据挖掘与分析......................................33

6.4数据安全............................................34

七、应用程序管理...........................................36

7.1应用程序生命周期管理................................38

7.2用户界面设计........................................39

7.3性能优化............................................40

7.4技术支持与故障排除..................................41

八、项目管理...............................................43

8.1项目规划与管理......................................45

8.2风险管理............................................47

8.3变更控制................................