导游应变技能知识（英文版）.docx

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Knowledgeoftourguidesemergencyskills(160courses)

1.Whatprinciplesshouldtourguidesgenerallyfollowwhendealingwithindividualrequirementsoftourists?

A:(1)Itconformstolegalprinciples;

(2)theprincipleofreasonableandpossible;

(3)theprincipleoffairtreatment;

(4)theprincipleofrespectingtourists;

(5)Maintaintheprincipleofdignity.

2.Whataspectsdotourguidesusuallyincludeindealingwithindividualrequirementsoftourists?

Answer:(1)Handlingofindividualrequirementsoftouristsincatering;

(2)Handlingofindividualrequirementsoftouristsinaccommodation;

(3)Handlingofindividualrequirementsoftouristsintransportation;

(4)handlingindividualrequirementsoftouristsinsightseeing;

(5)Handlingindividualrequirementsoftouristsinshopping;

(6)Handlingindividualrequirementsoftouristsinentertainment;

(7)Handlingoftouristsrequestsforfreeactivities;

(8)Handlingoftouristsrequestsforrelativesandfriendsgroupactivities;

(9)Handlingoftouristsrequesttoleavethegrouphalfway;

(10)touristsrequesttoextendthetravelprocess.

3.Whatarethecommonsituationsfortouriststodealwithindividualrequirementsincatering?

Answer:(1)Handlingofspecialdietaryrequirements;

(2)Handlingofrequestingamealchange;

(3)Handlingofrequiringseparatemeals;

(4)Handlingofdininginguestrooms;

(5)Askforthetreatmentoftastingflavormealsatonesownexpense;

(6)Requesttopostponethemealtime.

4.Whatshouldthetourguidedowhentouristsaskforspecialdietaryrequirements?

A:(1)Specialrequirementsfortouristsshouldbetreateddifferently;

(2)Iftherequirementsareexpresslystipulatedinthetravelagreement,thetravelagencyofthereceivingpartymustmakearrangementsinadvance,andthelocalescortshouldchecktheimplementationbeforereceivingthegroupandhonorittotheletter;

(3)Ifthetourgroupmakesa