新冠疫情下PDCA循环管理模式在门急诊护理质量持续改进中的应用.docx

新冠疫情下PDCA循环管理模式在门急诊护理质量持续改进中的应用

摘要：目的：探讨新冠疫情下PDCA循环管理模式在门急诊护理质量持续改进中的应用效果。方法：选择2020年2月~2020年6月于我院门急诊就诊的患者53例作为对照组，实施常规护理模式干预，选择2020年7月~2020年11月于我院门急诊就诊的患者53例作为试验组，实施PDCA循环管理模式干预，比较两组患者的护理质量。结果：研究组患者的护理质量6项测评因子评分及总分均显著高于对照组（P0.05）；研究组患者的入院认知调查问卷5项测评因子评分均显著高于对照组（P0.05）；研究组患者的就诊时间显著短于对照组，治疗依从性评分显著高于对照组（P0.05）；研究组患者对护理工作的满意度评分显著高于对照组（P0.05）。结论：新冠疫情下PDCA循环管理模式可持续改进门急诊护理质量，提高患者的入院认知水平，提高患者的治疗依从性，缩短患者的就诊时间，改善患者的护理满意度。

关键词：新冠疫情；门急诊；PDCA循环管理；护理质量

ApplicationofPDCAcyclemanagementmodelincontinuousimprovementofthequalityofoutpatientandemergencycareunderCOVID-19

DongXueyun

DepartmentofObstetricsandGynecology,XuzhouMaternalandChildHealthHospital,Xuzhou,Jiangsu221009,

Abstract:Objective:ToexploretheapplicationeffectofPDCAcyclemanagementmodelinthecontinuousimprovementofthequalityofoutpatientandemergencycareunderCOVID-19.Methods:53patientsinourhospitalfromFebruary2020toJune2020wereselectedasthecontrolgroup,andtheroutinenursingmodeinterventionwasimplemented.53patientsinourhospitalfromJuly2020toNovember2020wereselectedastheexperimentalgroup,andthePDCAcyclemanagementmodeinterventionwasimplemented.Thenursingqualityofthetwogroupswascompared.Results:Thenursingqualityofthepatientsinthestudygroupwassignificantlyhigherthanthatofthecontrolgroup(P0.05).Thescoresofthefiveassessmentfactorsintheadmissioncognitionquestionnaireweresignificantlyhigherinthestudygroupthaninthecontrolgroup(P0.05).Thetreatmenttimeofthestudygroupwassignificantlyshorterthanthecontrolgroup,andthetreatmentcompliancescorewassignificantlyhigherthanthecontrolgroup(P0.05).Thesatisfactionscoreofnursingworkinthestudygroupwassignificantlyhigherthanthatinthecontrolgroup(P0.05).Conclusion:PDCAcyclemanagementmodeunderCOVID-19cancontinuouslyimprovethequalityofoutpatientandemergencycare,improvepatientsadmiss