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TQM培训资料分析
TotalQualityManagement-TQMThequalityjourneycontinues……..Author:DrRhysRowland-Jones?????????????????????????
SessionPlanIntroductiontoconceptsofTQMStandardsandTQMTQMReasonsforfailureMeasurementofQuality
TotalQualityManagementTQMisaphilosophywhichappliesequallytoallpartsoftheorganization.TQMcanbeviewedasanextensionofthetraditionalapproachtoquality.TQMplacesthecustomerattheforefrontofqualitydecisionmaking.Greateremphasisontherolesandresponsibilitiesofeverymemberofstaffwithinanorganizationtoinfluencequality.Allstaffareempowered.
TotalQualityManagementDoingthingsright…..….FIRSTtime.Internetix(2005)
BritishStandardsonTQMBS7850-1:1992Totalqualitymanagement.
Guidetomanagementprinciples.BS7850-2:1994,ISO9004-4:1993Totalqualitymanagement.Guidelinesforqualityimprovement.
ElementsofTQMLeadershipTopmanagementvision,planningandsupport.EmployeeinvolvementAllemployeesassumeresponsibilityforthequalityoftheirwork.Product/ProcessExcellenceInvolvestheprocessforcontinuousimprovement.
ElementsofTQMContinuousImprovementAconceptthatrecognizesthatqualityimprovementisajourneywithnoendandthatthereisaneedforcontinuallylookingfornewapproachesforimprovingquality.CustomerFocuson“FitnessforUse”DesignqualitySpecificcharacteristicsofaproductthatdetermineitsvalueinthemarketplace.ConformancequalityThedegreetowhichaproductmeetsitsdesignspecifications.
AfundamentalconceptofTQM
fromBS7850-a‘Process’“Asetofinter-relatedresourcesandactivitieswhichtransforminputsintooutputs.”(ISO8402).“Anyactivitythatacceptsinputs,addsvaluestotheseinputsforcustomers,andproducesoutputsforthesecustomers.Thecustomersmaybeeitherinternalorexternaltotheorganization.”(BS7850)
ControlsProcessOutputsInputsResourcesTheSimpleProcess(Source:BS7850:1992,“TotalQualityManagement
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