应用品管圈提高患者转运交接过程中病房护士对急诊护士满意度的效果评价.doc

应用品管圈提高患者转运交接过程中病房护士对急诊护士满意度的效果评价

目的通过应用品管圈质量管理工具，找出影响病房护士对急诊护士转运交接过程中满意度的主要因素，并针对主要因素提出合理性建议和整改措施，提高转运环节的护理质量和病房护士对急诊护士转运交接的满意度，保障患者转运过程中的安全。方法了解该院现阶段急诊护士与病房护士在转运交接过程中存在的“不和谐”因素，计算各个因素所占比例及累计百分比，通过绘制柏拉图、“运用二八法则”，找出主要影响因素，利用鱼骨图进行原因分析，针对出现的问题制定相应的对策并实施；向病房护士发放调查问卷了解活动前、后对急诊护士转运交接过程的满意度。结果病房护士对急诊护士在患者转运交接过程中的满意度由活动前的61.25%，提高至活动后的86.79%，差异有统计学意义（P＜0.05）。结论通过开展品管圈活动，提高了病房护士对急诊护士在患者转运交接过程中的满意度和转运环节的护理质量，确保了转运交接中患者的安全。同时，护士解决问题的能力，主动参与质量管理的意识明显增强。

标签：品管圈；转运交接；满意度

[Abstract]ObjectiveTofindoutthemaininfluencefactorsofsatisfactorydegreeofwardnursestoemergencynursesinthetransportationandhandoffcoursebyapplyingthequalitycontrolcirclequalitymanagementtoolthusimprovingthenursingqualityinthetransportationlinkandsatisfactorydegreeofwardnursestoemergencynursesandensurethesafetyofpatientsinthetransportationcourse.MethodsThedisharmoniousfactorsbetweentheemergencynursesandwardnursesinthetransportationandhandoffcourseatpresentinourhospitalwereknown，andtheratioofvariousfactorswascalculated，themaininfluencefactorswerefoundoutbydrawingthePlatoandapplyingthetwenty-eightlaw，andthekeycauseswereanalyzedbythefishbonediagram，andthecorrespondingstrategiesweremadeaccordingtotheissuesandimplemented，andthesatisfactorydegreeofwardnursestoemergencynursesinthetransportationandhandoffcoursebeforeandafteractivitywereknownbyissuingthequestionnairestothem.ResultsThesatisfactorydegreeofwardnursestoemergencynursesinthetransportationandhandoffcourseincreasedfrom61.25%to86.79%，andthedifferencehasstatisticalsignificance（P＜0.05）.ConclusionThedevelopmentofqualitycontrolcirclecanimprovethesatisfactorydegreeofwardnursestoemergencynursesinthetransportationandhandoffcourseandnursingqualityinthetransportationlink，ensurethesafetyofpatientsinthetransportationandhandoffcourseandobviously