酒店服务指南(中英文).docVIP

欢送下榻新都酒店

WelcometoCenturyPlazaHotel

目录

一、总经理致辞…………………6页/Page

二、大堂效劳GRANDLOBBYSERVICES…7—9页/Page

1．大堂经理AssistantManager

2．问讯∕留言Information∕Message

3．预订∕接待Reservation∕Reception

4．收银∕结账Cashier

5．外币兑换ForeignCurrencyExchange

6．信用卡CreditCard

7．退房时间Check-outTime

8．客房门卡RoomCard

9．行李效劳LuggageService

10．大堂保险箱LobbySafebox

11．商务中心BusinessCenter

12．残疾人士设施HandicappedFacilities

13．擦鞋效劳Shoe-ShineService

14．租车CarHire

15．停车Parking

16．行政楼层接待处ExecutiveFloorReception

三、客房效劳………10—14页/Page

GUESTROOMSERVICES

1．客房中心HousekeepingCenter

2．房间清洁效劳RoomCleaning

3．房间夜床效劳Turn-downService

4．洗衣效劳LaundryService

5．小酒吧Mini-Bar

6．房间加床效劳ExtraBed

7．送餐效劳RoomService

8．擦鞋效劳Shoes-shineService

9．叫醒效劳Wake-upCall

10．饮用水DrinkingWater

11．Telephone

12．电吹风HairDryer

13．冰块IceCube

14．电熨斗/烫衣板Iron/IronBoard

15．房间保密/免打搅

16．失物招领LostAndFound

17．电视节目TVChannel

18．网络效劳Internetservice