城市轨道交通客运服务英语（第二版）课件汇总 韩荔 Unit 1 Reception English 接待用语---Unit 5 Disposal of Passenger？ Special Affairs 乘客特殊事务处理.pptx

UrbanRailwayTransitOperationandServiceEnglish;1.graspthemainwordsandphrases;CONTENTS;

Task1.1Greetingandintroduce

问候和介绍;NewwordsandExpressions;NewwordsandExpressions;Part1问候语(Greetings);2.OfferingHelp:主动提供帮助

Excuseme!/Hello!/Hi!WhatcanIdoforyou?

打扰一下，有什么需要帮忙的吗？

Excuseme!/Hello!/Hi!MayIhelpyou?

打扰一下，我可以帮您些什么吗？

Excuseme!/Hello!/Hi!MayIaskyourname?

打扰一下，请问你叫什么名字？

Excuseme!/Hello!/Hi!Whereareyoufrom?

打扰一下，请问你是哪里人？;问候语(Greetings);问候语(Greetings);Trytothinkanduse;UrbanRailwayTransitOperationandServiceEnglish;1.graspthemainwordsandphrases;CONTENTS;

Task1.2Greetingandintroduce

问候和介绍;Dialogues1Introduction;Dialogue2Introduction;Completethefollowingminitalks:

（完成下列小对话）;Trytodiscuss

Howtogreetpeopleandmakeintroduction?;5.Greetingandrespondtogreet

Howareyou?Fine,thanks./Nottoobad，thankyou.

Nicetoseeyou.Nicetoseeyou,too.;Exercise:;Exercise;UrbanRailwayTransitOperationandServiceEnglish;1.graspthemainwordsandphrases;CONTENTS;

Task2.1GateGuidance

引导提示;NewwordsandExpressions;NewwordsandExpressions;NewwordsandExpressions;Dialogue1Enter/ExittheGate进/出闸机;Dialogue2AskForDirection询问位置;Roleplay;UrbanRailwayTransitOperationandServiceEnglish;1.graspthemainwordsandphrases;CONTENTS;

Task2.2GateGuidance

引导提示;Exercises1;Exercises2;Exercises3;II.PracticalEnglishforStationOperation

车站实用接待用语;Thiswayplease!请走这边！

Letmeshowyouthere!让我给您们带路！

Wouldyoupleasewaitforamoment?请稍等片刻，好吗？

Letmehelpyou.我来帮你。

Wouldyoupleasegetontheelevator?请上电梯，好吗？

Thankyou!Youarewelcome!谢谢您！别客气！

Yes,please!

No,thankyou!

Excuseme!

;

Ibegyourpardon,Sir/Madam.

对不起！

Iamsorry,Idon’tknow.

P