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商务英语写作实务课件Unit 15 ComplaintClaim Letter and Reply Writing;Unit 16 Questionnaire Writing.pptx

商务英语写作实务课件Unit 15 ComplaintClaim Letter and Reply Writing;Unit 16 Questionnaire Writing.pptx

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Unit15;LearningObjectives;SectionOne

GeneralIntroduction;I.Format;Replies

;II.Tips;III.Warm-upExercise;SectionTwo

Samples;Sample1;Sample2;Sample3;Sample4;SectionThree

SituationWriting;Situation1;DearMr.Smith,

Iamverysorrytohaveto________________________

_______________(抱怨合同号为123号的成衣交易)._

___________________________________(我们已收到你们发货的400打成衣),butwecannotaccept100dozenofthem.Thecollarsoftheclothsofthese100dozensareobviouslyunevenandtheyhaveopenseamsonthesleeves.________________________________________________(我们肯定这是质检时粗心大意造成的错误),andyou___________________________________________________________________________________(必须立即发运另外一批货来替换此批次货).

IameagertohearfromyouASAP.

Yourstruly,

TomZhang

;Situation2;DearMr.TomZhang,

WereceivedyourcomplaintdatedMay9,2014aboutthecontractNo.123.Afteraquickcarefulinvestigation,wefoundthismistakeiscausedbythecarelessinspection.Weareverysorryaboutit.

Wehavedeliveredanother100dozengarmentstoyouonMay12,2014toreplacetheinferiorqualitygarments.Wepromisethatitwouldnothappenagain.

Wehopetomaintainthebusinessrelationswithyou.

Yourstruly,

SmithZhang;Situation3;DearMr.Smith,

Thankyouforyourpromptshipment.Butaftertheinspection,wefoundthatthespecificationofthegoodsisdifferentfromthedescriptioninourcontractNo.332.Sowehavetoputacomplaintonyou.YouarerequiredtodeliverusgoodsinaccordancewiththetermsofthecontractASAP.

Trulyyours,

SmithZhang;Situation4;July8,2012

DearSirs,

Itishardforustounderstandwhywehavenotyetreceivedthefridges,washingmachinesandotherhouseholdappliancesorderedasearlyasApril20,2012(OrderNo.238).

Aseverybodyknows,theorderwasplacedonconditionthattheshipmentshouldbecompletednotlaterthanMay20,butnowthedelayisbringingusgreatinconvenience.

Toourregret,wehavetoinformyo

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