DB3205_T 1029-2021 全生命周期大综窗政务服务规范.docx

ICS?01.040.03

CCS?A?12

DB3205

苏 州 市 地 方 标 准

DB3205/T?1029-2021

全生命周期大综窗政务服务规范

Full?life?cycle?large?comprehensive?window?service?specification

2021-12-22?发布 2021-12-27?实施

苏州市市场监督管理局 发布

DB3205/T?1029-2021

目 录

前言?................................................................................? III

1?范围?...............................................................................? 1

2?规范性引用文件?.....................................................................? 1

3?术语和定义?.........................................................................? 1

4?服务准备?...........................................................................? 1

4.1 事项梳理?.....................................................................?1

4.2 流程设计?.....................................................................?2

4.3 窗口设置?.....................................................................?2

4.4 指南的编制和公开?.............................................................?2

5?服务实施?...........................................................................? 3

5.1 服务渠道?.....................................................................?3

5.2 服务流程?.....................................................................?3

5.3 综窗服务要求?.................................................................?3

5.4 数据的使用和共享?.............................................................?4

6?服务保障?...........................................................................? 4

6.1 场地设施?.....................................................................?4

6.2 工作机制?.....................................................................?5

6.3 信息化建设?...................................................................?5

6.4 人员要求?.....................................................................?5

6.5 职责分工?..............................................................